PLEASE READ CAREFULLY!
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
Claims for damaged goods or any packaging errors need to be e-mailed to us within 48 hours of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labels.
Due to the differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item. Fabric layout and placement of prints may also vary and are not considered a defect or misrepresentation of a product. As these are high-quality products, please be sure to care for your items as instructed on the tags. Hot tubs heavily chlorinated pools and lotions may cause yellowing or fading of a swimsuit. These are not considered defects.
Once a swimsuit is worn, and/or the tags are removed, the item(s) may not be returned for any reason.
SPECIAL NOTE ON ALL DRESSES/TOPS MADE FROM METAL MATERIAL
Please note the metal material is VERY delicate. You must be very careful when trying the dress on. It does NOT stretch. We also do not accept returns on our metal items.To complete your return, we require a receipt or proof of purchase.
To return an item, please contact us via email, chillisfashion.miami@gmail for RMA number. We will provide the RMA and shipping address for your return.
- Customer is responsible for return shipping costs.
- Customer will be charged a 20% restocking fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
ALL SALE ITEMS (Including Deals with promo codes) ARE FINAL SALE (No Exceptions)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chillisfashion.miami@gmail. We will provide the RMA and shipping address for your return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you will receive an RMA and ship to address via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.